Why VoiceOI for BPOs

VoiceOI is a no-code platform for high-volume outbound calling. Bots handle the repetitive first-touch work, dialing, qualifying and pre-screening, then warm-transfer interested prospects to your human closers. Bots connect to your dialer as VICIdial remote agents or dial through your SIP carrier.

What You Get

Prepaid per-bot billing, no per-minute AI fee
Scale by adding bot nodes
VICIdial remote agents with outcome write-back
DNC phrase handling, AMD and optional TCPA disclosure

Need 50+ Bots?

Talk to our team about setting up larger operations.

How VoiceOI Is Organized

Your team manages everything in the dashboard while bot nodes handle the calls: Centralized Management, Dedicated Call Handling.

1. The Dashboard (Operations)

Use the dashboard to build scripts, simulate calls, manage lead lists and campaigns, monitor calls live, and review call logs, dispositions, recordings and transcripts.

2. Bot Nodes (Call Handling)

Bot nodes run the calls. Each bot is one concurrent call slot, and capacity scales by adding bot nodes.

Organizations and Roles

VoiceOI is multi-tenant: organizations are kept separate and team members are given roles. White-label capability is available for partners.

Build and Launch a Campaign

Everything you need to run an outbound campaign is in the dashboard. Choose a recorded-voice bot or an AI agent, then follow these steps.

Campaign Steps

Build the script: Lay out the opening, questions, branches and transfer in the visual script builder. Recorded-voice bots use a branching script of real voice lines; AI agents use a persona, openings, qualification questions, a knowledge base, forbidden rules and exits.

Test in the simulator: Run test calls and adjust the flow before any real lead is dialed.

Set up the campaign: Add your lead list, then set scheduling, retries and timezone calling windows.

Launch and monitor: Start the campaign, watch calls live, and review call logs, dispositions, recordings and transcripts. Qualified leads are warm-transferred to your closers over SIP with AI-written call notes, using your closer routing rules.

VICIdial Integration

VoiceOI is designed to work with your existing VICIdial setup. Bots appear in VICIdial as remote agents, and call outcomes are written back to VICIdial.

Remote Agents

Each VoiceOI bot appears in VICIdial as a remote agent. You can provision many bots in bulk instead of creating them one at a time.

Outcome Write-Back

When a call ends, its outcome is written back to VICIdial so the result is recorded there.

Setup Help

Need a hand connecting VICIdial? Talk to our team about your environment.

SIP Carriers and Asterisk

Bots can dial through your SIP carrier, including Twilio and Telnyx SIP trunks, or bring your own carrier. Asterisk and FreePBX-based setups connect over SIP.

Adding a Carrier

Create the trunk: Set up a SIP trunk with your carrier, for example Twilio or Telnyx, or use one you already have.

Paste the settings: Add the carrier in the Carrier Manager by pasting its sip.conf or pjsip.conf block, the same way you would add a VICIdial carrier.

Save: The SIP configuration reloads automatically when you save.

Compliance Controls

VoiceOI includes controls for running outbound campaigns responsibly. They support your own compliance program and do not replace it.

Do-Not-Call Handling

When a lead says they do not want to be called, the bot ends the call.

Answering-Machine Detection

Answering machines are detected so bots do not pitch to a recording.

Timezone-Aware Calling Windows

Campaigns call inside the windows you set for each lead's timezone.

Optional TCPA AI-Voice Disclosure

Play an AI-voice disclosure at the start of calls if your campaign needs one.

Recordings and Transcripts

Call recordings and transcripts are available in the dashboard for review.

Multi-Tenant Separation

Organizations are kept separate, with roles for team members.

Scaling

Each bot is one concurrent call slot, billed prepaid per bot with no per-minute AI fee. Capacity scales by adding bot nodes.

Scaling Roadmap

Start with the concurrent bots your first campaign needs.

Add bot nodes to add capacity as campaigns grow.

On VICIdial, provision additional bots in bulk as remote agents.

VoiceOI Docs