VoiceOI's outbound voice bot features cover a whole campaign: a no-code builder for branching call flows and AI voice bots, a simulator for test calls, campaign scheduling, answering machine detection, do-not-call handling and a live transfer of qualified leads to your human closers. Bots run inside VICIdial or dial over your own SIP carrier.
Nine features that cover building a bot, running a campaign, screening calls and handing leads to your closers.
Recorded-Voice + AI Agents
Pick the right bot for each campaign. Recorded-voice bots follow a branching script of real, pre-generated voice lines. AI agents converse inside limits you set: persona, openings, qualification questions, knowledge base, forbidden rules and exits.
AI voice bots for outbound call centersVisual Builder + Simulator
Give your operations team a visual builder for call flows, then test every change in the simulator before it touches a live lead. Start from a template or draft a script from a call transcript. No engineering backlog.
No-code AI voice agent builderScheduling, Retries, Timezones
Schedule campaigns, retry unanswered leads and call inside timezone-aware windows. On the built-in dialer, upload a CSV lead list, filter by state, area code or ZIP, and follow calls in a realtime view.
Campaign managerRemote Agents + Outcome Write-Back
Bots log in to VICIdial as remote agents and write each call outcome back as a disposition. No VICIdial? Connect your own SIP carrier instead.
VICIdial AI voice botMachines End the Call
When a call reaches a voicemail greeting, the call ends and is logged as AM, so the bot moves on and no closer receives a machine. Machine phrase lists are editable per organization. VoiceOI doesn't leave voicemail messages.
Answering machine detectionSIP Handoff + Routing Rules
When a lead qualifies, the live call is handed to a human closer over SIP, and routing rules pick the closer. The Good Fronter tiers add AI-written notes for the closer. The bot's part of the call ends at the handoff.
AI live transferDNC, TCPA Disclosure, Timezones
Spoken do-not-call handling that ends the call, an optional TCPA AI-voice disclosure, timezone-aware calling windows, and recordings and transcripts for review. These controls support your compliance program and don't replace it.
TCPA controls for outbound callingDispositions, Recordings, Sheets
Calls are logged with dispositions, and recordings and transcripts are available in the dashboard for review. A script step can append one row per call to a Google Sheet on the Pro LG tiers. Multi-tenant organizations keep each client's campaigns separate.
Google Sheets exportNo Per-Minute AI Fee
Each bot is one concurrent call slot. List prices run from $25 to $155 per bot per month, with volume discounts up to 60%. Your carrier bills the call minutes.
VoiceOI pricingVoiceOI bots appear in VICIdial as remote agents, with bulk provisioning and call outcomes written back to VICIdial. Asterisk and FreePBX-based setups connect over SIP, and VoiceOI works with your SIP carrier, including Twilio and Telnyx SIP trunks.
Read the VICIdial AI integration guide, or set up a SIP trunk for AI voice agents. No dialer of your own? The AI auto dialerplaces the bot's calls from a CSV lead list.
Build your outbound scripts in the visual builder, then test them in the simulator before going live.
Point bots at VICIdial as remote agents, or at the SIP carrier you already use.
Add bots and bot nodes as your campaigns grow.
Scales By Adding
Bot Nodes
Billing
Per Bot
See how outbound voice bots fit your VICIdial or SIP setup. Built for BPOs and call centers.
The bot plays the fronter: it takes the answered call, ends it if a machine picked up, asks your qualifying questions and hands interested leads to your closers. See the AI fronter for call centers and the AI closer agent for the details.
Your closers take the live call over SIP once a lead qualifies, with AI-written call notes on the tiers that include them.
Built To Work With Your Closers
Closer Routing Rules
VoiceOI is outbound calling software. Check this list before you plan a campaign around it.
For the full picture of how a bot call runs, read the platform overview.
Straight answers on bot types, dialers, pricing, compliance and limits.
VoiceOI offers a no-code visual script builder with two bot types (recorded-voice bots and AI agents), a simulator for test calls, campaigns with scheduling, retries, timezone windows and lead lists, live call monitoring, call logs, dispositions, recordings and transcripts, a live transfer to human closers, answering machine detection, do-not-call phrase handling, and VICIdial and SIP integration.
It depends on the bot type. Recorded-voice bots are script-driven: they follow a branching script of real or pre-generated voice lines, so they say exactly what you recorded. AI agents are LLM-driven, but only inside the limits you configure in the script builder. VoiceOI bills per bot, so there is no per-minute AI fee. The language model runs on VoiceOI infrastructure by default.
In testing, a turn takes about a second. Speech recognition, voices and the language model run on VoiceOI's own infrastructure by default. Use the simulator to hear how your own script flows before you launch.
You lay out the call flow visually: the opening, your questions, branches based on what the lead says, and the transfer or hang-up. Recorded-voice bots use a branching script of real or pre-generated voice lines. AI agents get the same builder plus the limits you set around the conversation. No code and no developers are required, and every change can be tested in the simulator first.
Bots work with VICIdial, as remote agents, or with any SIP carrier. The dialer integration section of this page has the details. Without VICIdial, the built-in dialer calls a CSV lead list through your carrier.
Each bot is one concurrent call slot, billed prepaid per bot with no per-minute AI fee. List prices run from $25 to $155 per bot per month depending on the bot type and connection, with volume discounts of up to 60%. Your carrier bills the call minutes. Capacity grows by adding bot nodes.
Answering machine detection, spoken do-not-call request handling that ends the call, timezone-aware calling windows, and an optional TCPA AI-voice disclosure. Call logs, recordings and transcripts are available in the dashboard for review. Since the FCC ruled in February 2024 that AI-generated voices are artificial voices under the TCPA, telemarketing calls that use them need prior express written consent, and compliance stays your responsibility. These controls support your own compliance program and do not replace it. This is general information, not legal advice.