Compliance & Standards
Operating at scale requires adhering to the highest global standards. Our platform is engineered to simplify compliance for your voice operations.
BPO Data Sovereignty
Managing multiple client campaigns requires strict data isolation protocols.
Data Processing Addendum (DPA): We provide enterprise-grade DPAs ensuring that your client's data is handled with absolute privacy.
Tenant Isolation: Every client you manage on VoiceOI exists in a cryptographically isolated environment.
Strict Privacy: VoiceOI never monetizes or shares your campaign recordings or lead data with third parties.
Key Features
- • Automated data retention policies
- • Granular consent logging
- • Localized data residency options
TCPA & TSR Adherence
The Telephone Consumer Protection Act (TCPA) is the cornerstone of US voice calling regulations. VoiceOI provides the technical tools to maintain compliance.
Consent Management
Link your CRM scripts to our logic gates to ensure AI only proceeds when valid consent is detected.
DNC List Synchronization
Master Server integration with global "Do Not Call" lists for real-time lead scrubbing before the dial occurs.
HIPAA-Readiness
For healthcare organizations, VoiceOI can be deployed in "Hardened Mode" - ensuring that No PII/PHI (Protected Health Information) is cached on distributed nodes. All audio streams can be encrypted end-to-end between the carrier and your private transcription service.
Need a Compliance Audit?
Our team can provide detailed documentation for your internal legal review.