Compliance & Controls
Outbound calling is governed by rules that vary by country, state and industry. VoiceOI provides call-level controls for your compliance program. It is not legal advice, and compliance remains your responsibility.
Organizations, Roles & Records
Managing several teams or client campaigns means keeping them organized and separate.
Organizations and roles: VoiceOI is multi-tenant. Each team or client can work in its own organization, with roles that define what each team member can do.
Recordings and transcripts: Call recordings and transcripts are available for review, alongside call logs and dispositions.
Scripts you control: Your team writes the scripts, openings, qualification questions and rules that the bots follow.
Key Features
- • Multi-tenant organizations with roles
- • Call recordings and transcripts
- • Call logs and dispositions
TCPA & DNC Controls
The Telephone Consumer Protection Act (TCPA) is a cornerstone of US outbound calling regulation. VoiceOI provides call-level tools that can support your program, including an optional AI-voice disclosure, timezone-aware calling windows and spoken do-not-call detection.
AI-Voice Disclosure & Calling Windows
Turn on an optional TCPA AI-voice disclosure that plays at call start, using text you configure, and set timezone-aware calling windows for outbound dialing.
DNC Handling
Spoken do-not-call requests are detected and end the call before the AI responds. Manage numbers on the DNC list page in your dashboard.
Certifications: None Claimed Today
VoiceOI does not hold or claim formal compliance certifications or third-party attestations today, and it is not HIPAA certified or HIPAA-attested. Teams that handle protected health information, or that must meet a specific certification requirement, should contact VoiceOI before using the platform.
Questions About Compliance?
Tell us about your outbound program and we will walk through the controls VoiceOI provides today.