1Is VoiceOI HIPAA compliant?
Not today. VoiceOI is not HIPAA certified or HIPAA-attested. If your team handles protected health information (PHI), contact VoiceOI before using the platform so we can talk through your use case and timeline.
Current Status
HIPAA and Healthcare Outreach:
Where VoiceOI Stands Today.
VoiceOI is not HIPAA certified or HIPAA-attested today. If your team handles protected health information (PHI), contact VoiceOI before using the platform. Here is what the product does provide for any regulated outbound program.
What VoiceOI Provides Today.
These controls can help any regulated outbound program. They are operational tools, not a certification.
Recordings & Transcripts
Call recordings and transcripts, plus call logs and dispositions, give your team a record of each conversation and how it ended.
DNC & TCPA Controls
Spoken do-not-call requests end the call before the AI responds, a DNC list page helps you manage numbers, and an optional TCPA AI-voice disclosure can play at call start.
Separation & Script Control
Organizations with roles help you separate teams and clients, and you control the scripts, openings, qualification questions and rules your bots follow.
If You Handle PHI
Talk to VoiceOI First.
Meeting HIPAA requirements involves more than product features. VoiceOI is not HIPAA certified or attested today, so contact us before using it with protected health information and we can talk through your use case.
- Whether your calls involve PHI
- What your scripts and agents say and collect
- Which calls are recorded and transcribed
- Who on your team needs access
- Which DNC and TCPA controls you need
- What your counsel and compliance team require
[BOT] -- Call connected
[TCPA] -- AI-voice disclosure played (optional)
[BOT] -- Qualification questions in progress
[LOG] -- Recording and transcript saved
[LOG] -- Disposition recorded
[XFER] -- Warm transfer to human closer
Need This Sooner?
Talk to Us.
Tell us about your use case, the data your calls involve and your timeline.
Talk to SalesHIPAA and Healthcare Outreach: FAQs
Plain answers about healthcare outreach and HIPAA on VoiceOI.
2Can I use VoiceOI for healthcare outreach?
That depends on what your calls involve. If they may involve protected health information, contact VoiceOI before you start. For other outreach, VoiceOI provides recordings and transcripts, DNC handling, an optional TCPA AI-voice disclosure and scripts you control, but you remain responsible for meeting the rules that apply to your program.
3What controls does VoiceOI provide for regulated outbound programs?
Call recordings and transcripts, call logs and dispositions, spoken do-not-call detection that ends the call before the AI responds, a DNC list page, an optional TCPA AI-voice disclosure at call start, organizations with roles, and scripts you control through the no-code builder. These are operational controls, not a certification.
4What should I do if I need HIPAA support sooner?
Use the contact page to reach VoiceOI with your use case, the data your calls involve and your timeline. We will explain where things stand today.