VoiceOI's outbound call campaign manager is where your operations team sets up and runs AI voice bot campaigns. Attach a lead list, choose the bots, set the schedule, retries and timezone calling windows, then launch, watch calls live and review every disposition. It works with VICIdial or over your own SIP carrier.
A campaign is a lead list worked by a set of bots under rules you choose: who to call, when to call, how often to retry and where each call goes next. Your operations manager sets those rules once; the bots then work the phones and your closers take the qualified transfers.
It is built for outbound floors, call centers and BPOs. It is not a dialer for human reps: the bots place the calls themselves. Scripts come from the no-code AI voice agent builder, and qualified calls are handed on with AI live transfer.
Seven steps from a finished script to a live campaign.
Write the call flow in the no-code builder, then run test calls in the simulator before a real lead is dialed.
Pick the bot class and connection for the campaign. Bots are billed per seat, so the number of bots you run sets your capacity.
Add a SIP carrier by pasting its sip.conf or pjsip.conf block into the Carrier Manager, or provision bots in bulk as VICIdial remote agents.
Upload a CSV lead list to the built-in dialer, and narrow it with state, area-code or ZIP filters. On VICIdial, your lists stay in VICIdial.
Choose when the campaign runs and which hours are allowed, applied in each lead's timezone.
Decide how unanswered leads are retried, and set pacing so dialing stays inside your carrier's limits.
Start the campaign and watch calls in the realtime view. Afterwards, review dispositions, recordings and transcripts to improve the script.
Everything you can set on an outbound campaign, and what each setting does.
| Control | What you set | Good to know |
|---|---|---|
| Lead lists | A CSV lead list per campaign, or your VICIdial lists | VoiceOI does not import leads from Google Sheets. |
| List filters | State, area code or ZIP | Narrow a list before dialing. |
| Schedule | When the campaign runs | Works together with the calling windows below. |
| Calling windows | Allowed hours by lead timezone | Keeps dials inside the hours you set. |
| Retries | How unanswered leads are retried | Applies to leads who did not answer. |
| Pacing | How fast the dialer places calls | Set within your carrier's limits. |
| Concurrency | The number of bots | Bots are billed per seat; add bots to add capacity. |
| Answering machines | Editable machine phrase lists | A machine ends the call, logged as AM. No message is left. |
| Do-not-call requests | Editable DNC phrase lists | A spoken request ends the call and is recorded. |
See answering machine detection for call centers for how machine-answered calls are caught, and the AI auto dialer for call centers page for how bot dialing compares with dialers for human reps.
Lists, dial settings and recycling rules stay in VICIdial. Bots join your campaigns as remote agents, provisioned in bulk, and each call's outcome is written back as a disposition. See the VICIdial AI voice bot page.
No VICIdial needed. Upload a CSV list, add your carrier in the Carrier Manager and run the campaign over any SIP trunk, including Twilio and Telnyx. See SIP trunk for AI voice agents.
What you can see while a campaign runs, and what is saved when it finishes.
Watch the campaign as calls happen, so you can see what the bots are doing right now.
Every call ends with a disposition, such as a transfer, a machine (AM) or a callback.
Listen to or read any call to find where the script works and where it loses people.
On fronter and closer bots, qualified calls go live to a closer over SIP, with AI-written notes on the Good Fronter tiers.
On VICIdial campaigns, each outcome is written back to VICIdial as a disposition.
On the Pro LG tiers, from $65, a script step appends one row per call with the data captured.
More on the Google Sheets step on the Google Sheets integration page.
Since the FCC's February 2024 ruling, AI-generated voices count as "artificial" voices under the TCPA, so telemarketing calls that use them need the called person's prior express written consent. Load only leads you have consent to call. Consent and registry duties stay with you, and this is not legal advice. The campaign manager gives you timezone calling windows; the bots add do-not-call phrase handling that ends the call, an optional AI-voice disclosure, and recordings and transcripts of every call.
Related: TCPA rules for outbound AI campaigns and do-not-call (DNC) phrase handling.
The campaign manager has no separate line on the price list: you pay a prepaid monthly price per bot. List prices run from $25 to $155 per bot per month by bot class and connection type, with volume discounts of up to 60% and no per-minute AI fee. Your carrier bills the call minutes. Closer bots can use the Advanced Voice Engine: 2 Workers Free (then $15/worker). The Standard Voice Engine is included at no extra cost. Every tier is on the per-bot pricing page.
So you can rule it in or out quickly, it does not:
An outbound call campaign manager is where you set up and run a calling campaign: which leads to call, when to call them, how to retry and how to review the results. In VoiceOI it controls campaigns worked by AI voice bots.
Upload a CSV lead list to the built-in dialer and narrow it with state, area-code or ZIP filters. If you use VICIdial, your campaigns and lists stay in VICIdial, and the bots work them as remote agents. VoiceOI doesn't import leads from Google Sheets.
Capacity follows the number of bots you run: VoiceOI bills per bot (seat), and volume discounts are based on how many bots run concurrently. Add bots to add capacity, and set pacing so your carrier's limits are respected.
Yes. Campaigns support scheduling, retries for leads who did not answer and calling windows applied in each lead's timezone, so calls go out during the hours you allow.
Yes. On VICIdial, lists, campaigns and recycling stay in VICIdial, the bots join as remote agents and each outcome is written back as a disposition. Without VICIdial, the built-in dialer places the calls over any SIP carrier.
No. Predictive and power dialers speed up dialing for human reps. VoiceOI's bots make the calls themselves, and qualified calls are transferred to your reps on fronter and closer bots.
Your VoiceOI dashboard keeps call logs with dispositions, recordings and transcripts. On VICIdial campaigns the outcome is written back to VICIdial, and the Pro LG tiers can append one row per call to Google Sheets. CRM integrations are coming soon.
The campaign manager has no separate fee: you pay per bot. List prices run from $25 to $155 per bot per month, fronter bots start at $25, and volume discounts go up to 60%. There is no per-minute AI fee; your carrier bills the call minutes.
Attach your lead list, test the script in the simulator and launch.