VoiceOI is AI calling software for sales teams that work with closers. Voice bots take the first call on your outbound campaigns: they dial your leads, end calls that reach answering machines, ask your qualifying questions and live-transfer interested prospects to a human closer. It runs inside VICIdial or through your own SIP carrier, prepaid per bot with no per-minute AI fee.
AI calling software for sales puts a voice bot on the phone for the first part of the call. With VoiceOI, that bot is a fronter: it introduces your company, checks the prospect against the criteria you set and hands the ones who qualify to a salesperson while they are still on the line.
It is built for outbound floors that already have closers: call centers, BPOs and sales teams working opted-in, aged and re-engagement lists. The bot doesn't book meetings or send follow-up texts. It makes the call and passes the prospect to a person, the way an AI live transfer campaign works.
Most of a cold calling shift isn't selling: it's dialing, rings, voicemail greetings and quick no's. That is the part the bots take.
You set the questions, rules and routing once. Every call then follows the same seven steps.
Upload a CSV lead list to the built-in dialer and filter it by state, area code or ZIP. On VICIdial, your lists and campaigns stay where they are, and the bots join as remote agents.
Schedule the campaign, set calling windows by each lead's timezone, choose how unanswered leads are retried, and set pacing within your carrier's limits.
The bot dials each lead inside your calling windows. When a machine or voicemail greeting answers, the call ends and is logged as AM, with no message left.
If you turn it on, an AI-voice disclosure plays first. Then your opening line introduces the company and asks whether the person has a minute.
The bot asks your qualifying questions in order and follows the branch you wrote for each answer, objections included. A spoken do-not-call request ends the call.
When the answers meet your transfer rule, the live call goes over SIP to the closer your routing rules pick, and the bot's part of the call ends. Good Fronter tiers add AI-written comments for the closer.
Every call gets a disposition, a recording and a transcript. On VICIdial campaigns, the outcome is also written back to VICIdial.
Lists, windows, retries and pacing are set in the outbound call campaign manager, and answering machine detection for call centers explains how machine-answered calls are caught.
A fronter script as you would lay it out in the no-code AI voice agent builder. Text in brackets is a placeholder for your offer.
Bot says“Hi, this is Sam, a virtual assistant calling for [Company] about the [offer] information you asked for. Do you have a minute?”
Bot says“Great. Are you the person who'd be making the decision on [product]?”
Bot says“Are you looking at options for [product] right now?”
Bot says“And are you hoping to have this sorted in the next [timeframe]?”
Bot says“Thanks, that's everything I need. Please stay on the line while I connect you with a specialist who can go over the details.”
Question limits differ by tier, so check them on the per-bot pricing page before you add more qualifiers. You can also start from a marketplace template or draft a script from the transcript of a good call.
VoiceOI builds two kinds of voice bot, and both are made without code.
Your own recordings or pre-generated voice lines follow a branching script, so every call uses the wording you approved. The fronter and closer tiers on the price list include live transfers.
A language model holds the conversation inside limits you set in the builder, for freer qualifying calls. On the price list, generative AI comes with the LG tiers, which don't include live transfers.
Build either kind in the no-code AI voice agent builder and test it in the simulator before it dials a lead.
Fronter and closer bots run the branching script you build and live-transfer. LG bots use generative AI inside the limits you set, but don't transfer.
| Bot class | Best for | Question flow | Live transfer | List price from |
|---|---|---|---|---|
| Fronter bots | First calls with a short screen | Max 3 Questions or Max 5 Questions | Yes, over SIP. AI-written comments for the closer on the Good Fronter tiers, from $35. | $25/bot/mo |
| Closer bots | Warm leads who need a longer screen | Up to 12 Questions or Extended Question Flow | Yes, over SIP | $100/bot/mo |
| LG bots (generative AI) | Open-ended qualifying conversations that capture answers for follow-up | Flexible Question Flow | No. LG tiers don't include live transfers; the Pro LG tiers, from $65, export call data to Google Sheets. | $50/bot/mo |
More detail on each: AI fronter for call centers, AI closer agent and the AI lead generation agent.
Teams where a person closes on the phone, and the hours before that are spent dialing.
Licensed agents or salespeople who close on the phone, for example final expense AI calling or AI voice agent for insurance campaigns. Bots do the fronting; closers get the transfers.
Keep each client in its own organization, budget per bot for each campaign and share the recordings behind every transfer. More on AI for BPO call centers.
The bot qualifies and transfers; your setter books the appointment on the live call. See AI appointment setting calls and the solar AI appointment setter.
Not a fit if you want bots to book meetings into a calendar, send email or text sequences, or speed up dialing for your own reps. VoiceOI makes the call itself and hands it to a person.
Bots join your campaigns as VICIdial remote agents, provisioned in bulk. Lists, dial settings and recycling rules stay in VICIdial, and each bot call is written back as a disposition. See the VICIdial AI voice bot page.
The built-in dialer runs bot campaigns over any SIP carrier, including Twilio and Telnyx SIP trunks. Add the carrier by pasting its sip.conf or pjsip.conf block into the Carrier Manager. See SIP trunk for AI voice agents.
VoiceOI bills a prepaid monthly price per bot, so capacity follows the number of bots you run. There is no per-minute AI fee, because speech recognition, voices and the language model run on VoiceOI infrastructure by default. Your carrier still bills the call minutes.
Every tier is on the per-bot pricing page. A per-minute platform adds cost as calls get longer; a per-bot price doesn't. To compare, see AI voice agent pricing compared and AI calling cost per minute.
Since the FCC's February 2024 ruling, AI-generated voices count as "artificial" voices under the TCPA, so telemarketing calls that use them need the called person's prior express written consent. For AI cold calling, that means first calls to people who opted in, such as web leads, aged leads and re-engagement lists with consent on record. You stay responsible for compliance, and this is not legal advice.
On the VoiceOI side, a spoken do-not-call request that matches your phrase list ends the call, an optional AI-voice disclosure can play before your opener, timezone windows hold dials to the hours you set, and every call keeps a recording and transcript.
Details: TCPA controls for outbound calling and do-not-call (DNC) controls.
So you can rule it in or out quickly, VoiceOI does not:
It is software that puts a voice bot on outbound sales calls. With VoiceOI, the bot dials your leads, screens out answering machines, asks your qualifying questions and live-transfers interested prospects to a human closer, who runs the sales conversation.
It can make the first part of them. VoiceOI bots dial, open the call, qualify the prospect and handle the objections you scripted, then hand qualified prospects to your closers on the same call. The bots don't close sales or book meetings; your team does.
It depends on who you call and what consent you hold, so the safest cold calls are first calls to consented lists such as web opt-ins and aged leads with consent on record. The FCC rule behind that is covered in the consent section of this page. Compliance stays your responsibility, so check your campaigns with your counsel.
Capacity follows the number of bots you run: VoiceOI bills per bot (seat), and volume discounts are based on how many bots run concurrently. Add bots to add capacity, and set pacing so your carrier's limits are respected.
No. VoiceOI doesn't connect to calendars. The bot qualifies the prospect and live-transfers the call, and your closer or setter books the appointment during that call.
The call ends. Answering-machine detection logs it as AM and no message is left.
Not yet; CRM integrations are coming soon. Today each call's disposition, recording and transcript are in your VoiceOI dashboard, outcomes are written back on VICIdial campaigns, and the Pro LG tiers can export call data to Google Sheets.
List prices run from $25 to $155 per bot per month. Fronter bots, which live-transfer, start at $25. Billing is prepaid per bot with no per-minute AI fee, your carrier bills the call minutes, and volume discounts go up to 60%.
No. Power and parallel dialers speed up dialing for human reps. VoiceOI bots make the calls themselves and transfer qualified prospects to your reps. If your reps work in VICIdial, the bots can join the same campaigns as remote agents.
Build the script, test it in the simulator and point the transfers at your closers.