VoiceOI automates home improvement lead qualification for home services teams: a voice bot calls your leads, asks whether they own the home, what the project is and when they want it done, and live-transfers the interested homeowners to your team.
A lead is qualified when your sales team would be glad to take the call. For most home improvement offers that comes down to a few answers, and each one is a question you can put in the bot's script, with a branch for yes, no and unclear:
Qualified homeowners are live-transferred to your team. The AI fronter for call centers page explains the fronter-to-closer model in more depth.
Start from a marketplace template or the transcript of a call that went well, then adjust the questions in the no-code builder.
Run test calls in the simulator and change the flow until it sounds right.
Upload a CSV lead list or use your VICIdial lists, filter by state, area code or ZIP, and set calling windows and retries.
Interested homeowners are live-transferred to your team over SIP, and every call is logged with a disposition, recording and transcript.
A homeowner who passes your questions is handed over SIP to someone on your team, who takes the live call and sets the estimate or appointment. On the Good Fronter tiers, AI-written notes from the conversation go with the transfer, so your team knows what the homeowner already said.
The other outcomes end the call and are logged with a disposition. A voicemail greeting or other machine ends the call, logged AM, with no message left. A request not to be called ends the call and is recorded against the lead. A homeowner who is not interested after your one rebuttal gets a polite close, logged NI, and one who asks for later is logged as a callback.
Each fronter tier has a question limit (see the tier table below), so ask the few questions that separate a real job from idle curiosity.
Script answers to "not interested", "call me later" and "send me information", each ending with the disposition you choose.
Choose from more than 200 voices, including cloned ones, to fit your brand.
A short branching script for a recorded-voice bot. Replace the bracketed parts with your offer and service area. Selling solar? The solar AI appointment setter page has a solar-specific script.
Bot says“Hi, this is Sam, a virtual assistant with [Company]. How are you doing today?”
Bot says“We're calling homeowners in [area] about [window replacement]. Are you the homeowner?”
Bot says“Are you thinking about a [window] project in the next few months?”
Bot says“I understand. [Your offer, for example a free in-home estimate] only takes a few minutes to set up. Would that be okay?”
Bot says“Great. Please stay on the line and I'll connect you with someone from our team.”
Every fronter tier live-transfers, starting at $25 per bot per month at list price. They differ by connection, question limit and what your team receives.
| Fronter tier | Connection | Questions | Screening and notes | List price |
|---|---|---|---|---|
| VICIdial Simple Fronter | VICIdial / Asterisk | Max 3 Questions | Basic filtering, No Closer comments | $25 per bot / month |
| VICIdial Good Fronter | VICIdial / Asterisk | Max 5 Questions | Verifies Age/Zip, Leaves comments for Closer | $35 per bot / month |
| SIP Simple Fronter | Hosted SIP | Max 3 Questions | Basic filtering, No Closer comments | $45 per bot / month |
| SIP Good Fronter | Hosted SIP | Max 5 Questions | Verifies Age/Zip, Leaves comments for Closer | $55 per bot / month |
List prices before volume discounts. Bots are prepaid and run one call at a time each. Full details are on the VoiceOI pricing page.
Home improvement leads often come from ads, comparison sites or lead vendors, and each source records consent differently. The FCC ruled in February 2024 that AI-generated voices are "artificial" voices under the TCPA, so telemarketing calls using them need prior express written consent. Load only leads whose consent covers an AI-voice call; compliance stays your responsibility.
VoiceOI provides the controls: an optional AI-voice disclosure, do-not-call phrases that end the call, timezone calling windows, and recordings and transcripts. This isn't legal advice. See TCPA controls for outbound calling for what each setting does.
Outbound campaigns where the first call qualifies interest: home improvement, roofing, windows, HVAC, home warranties and similar offers. The bot asks your questions and live-transfers interested homeowners to your team.
No. You can start from a shared script in the VoiceOI template marketplace, or paste the transcript of a call that went well and let VoiceOI draft a starting call flow from it. Either way you then edit it in the visual builder.
Your team member takes the live call. On the Good Fronter tiers, AI-written notes from the conversation come with it, and every call has a recording, transcript and disposition in the dashboard.
No. VoiceOI works with VICIdial (bots as remote agents) and with any SIP carrier, including Twilio and Telnyx SIP trunks.
No. VoiceOI doesn't book calendar appointments. Your team sets the estimate or appointment on the live transfer, and homeowners who ask to be called back are logged as a callback.
Prior express written consent for telemarketing calls with an AI voice, because the FCC's February 2024 ruling treats AI-generated voices as artificial voices under the TCPA. VoiceOI's controls help, but compliance is yours; check your lead sources with your counsel.