Outbound IVR software places automated calls and runs an interactive conversation with whoever answers. VoiceOI's outbound IVR software does it with conversational voice bots: they call your lists, end calls that reach answering machines, ask your qualifying questions out loud and live-transfer qualified leads to your agents. Run it inside VICIdial or over your own SIP carrier, billed per bot with no per-minute AI fee.
Outbound IVR (interactive voice response) software calls people automatically and lets them respond during the call. Inbound IVR answers calls and routes callers; outbound IVR starts the call, asks its questions or delivers its message, and acts on the answers, for example by ending the call, logging a result or connecting the person to a live agent.
Across the industry, outbound IVR is used for reminders, surveys, notices and lead qualification. VoiceOI is built for the last of these: sales and qualification calls that end in a live transfer to a person or a logged outcome. For a side-by-side look at keypad menus and AI conversation, see outbound AI IVR.
Three kinds of outbound IVR show up in call centers. The difference is what the person on the other end can do.
| Type | How the call works | What the person can do | Typical use |
|---|---|---|---|
| Voice broadcasting | A recorded message plays to each person who answers. | Listen. A broadcast is built to deliver a message, not to collect answers. | Announcements and notices sent to many people at once |
| Press-1 (keypad) IVR | A recorded message ends with a menu: press 1 to talk to someone, press 2 for a callback, and so on. | Press a key for one of the options the menu offers. | Reminders, confirmations and simple opt-ins |
| Conversational voice bot (VoiceOI) | The bot speaks, listens to the spoken answer and follows your branching script, or an AI agent converses inside the limits you set. | Answer questions in their own words and raise the objections your script expects. | Lead qualification before a live transfer to a closer |
VoiceOI builds the third kind. The first two rows define the terms and are not VoiceOI features.
Six steps, the same on every call, from the lead list to the logged outcome.
Upload a CSV lead list to the built-in dialer and filter it by state, area code or ZIP, or let bots work your VICIdial campaigns as remote agents.
What the called person says is checked against your machine phrase list. A machine ends the call, logged as AM.
An optional TCPA AI-voice disclosure plays first if you enable it, followed by your opening line.
The bot asks your qualifying questions and branches on each spoken answer. A do-not-call request ends the call.
Qualified leads go live to an agent over SIP, chosen by your routing rules. Everyone else gets a disposition, such as not interested or a callback.
Each call keeps its recording, transcript and disposition. VICIdial campaigns get the outcome written back, and the Pro LG tiers can append a row to Google Sheets.
Schedules, windows, retries and pacing live in the outbound call campaign manager, and answering machine detection for call centers covers the machine check in depth.
Your own recordings or pre-generated voice lines on a branching script. Every call follows the path you designed, word for word, which suits short screens and wording your compliance team has approved.
A language model holds the conversation inside limits you set in the builder, which suits freer qualifying calls. Replies took about a second per turn in testing.
On the price list, live transfers come with fronter bots (from $25) and closer bots (from $100). Generative AI comes with the LG tiers (from $50), which qualify leads and capture their answers but don't include live transfers. Build either kind in the no-code AI voice agent builder and test it in the simulator before it dials.
Outbound campaigns where a short spoken screen decides whether a person should take the call.
Screen each lead with a few questions and hand the qualified ones to a closer on the same call. See AI live transfer.
Pre-qualify consented leads and transfer them to licensed agents: AI voice agent for insurance and final expense AI calling.
Ask about homeownership, the electric bill and the roof, then transfer homeowners who qualify. See the solar AI appointment setter.
Check project, ownership and timing before a live transfer to your sales team: home improvement lead qualification.
Deliver a reminder in approved wording and transfer people who want to talk to your team. The bot takes no payments. See AI debt collection calls.
Run each client in its own organization with its own scripts, lists and per-bot budget. More on AI for BPO call centers.
What comes with VoiceOI campaigns, whether the bots dial through VICIdial or your SIP carrier.
Branching call flows without code. Start from a marketplace template or draft a flow from a call transcript.
Run test calls against a script before it reaches a real lead.
Bots join campaigns as remote agents, provisioned in bulk, with each outcome written back to VICIdial.
Twilio, Telnyx or your own trunk, added in the Carrier Manager. Asterisk and FreePBX setups connect over SIP.
Machine and DNC phrase lists are editable for each organization, and you can import or export them.
Spoken do-not-call requests end the call, and an optional TCPA AI-voice disclosure can open every call.
Scheduling, timezone calling windows, retries, pacing and a realtime view of live calls.
Transfers go over SIP to your agents, with AI-written comments on the Good Fronter tiers.
Choose from a library of more than 200 voices, including cloned voices. Conversations are English-first.
Running VICIdial today? The VICIdial AI voice bot page shows how bots join as remote agents. Dialing over a trunk? See SIP trunk for AI voice agents.
VoiceOI charges a prepaid monthly price per bot, so cost follows how many bots you run rather than how long calls last. There is no per-minute AI fee; your carrier bills the call minutes.
See per-bot pricing for every tier and AI voice agent pricing compared for per-minute platforms. Weighing bots against dialers for human agents? The AI auto dialer for call centers page compares dialing modes.
Since the FCC's February 2024 ruling, AI-generated voices count as "artificial" voices under the TCPA, so telemarketing calls that use them need the called person's prior express written consent. Registry, consent and calling-hour requirements remain your responsibility, and this is not legal advice. VoiceOI's part is the controls:
Because the person answers by voice, a spoken do-not-call request is the natural opt-out: when it matches your DNC phrase list, the call ends. An optional AI-voice disclosure plays before your opener, timezone windows hold dials to the hours you set, and each call keeps a recording and transcript.
Read more on TCPA compliance for AI voice calls and handling do-not-call requests.
VoiceOI does not:
A dialer that places calls from a lead list and connects each answered call to an automated voice system instead of a live agent. With VoiceOI, the dialer is VICIdial or VoiceOI's built-in dialer, and the automated side is a conversational voice bot: it ends calls that reach an answering machine, asks your qualifying questions and live-transfers qualified leads to your agents.
Outbound IVR software calls people automatically and lets them respond during the call. Where inbound IVR answers calls and routes callers, outbound IVR starts the call, asks its questions or delivers its message, and acts on the answers, for example by ending the call, logging a result or connecting the person to a live agent.
Voice broadcasting plays a recorded message to everyone who answers, with nothing to respond to. Outbound IVR lets the person respond. VoiceOI's bots go further than keypad menus: they ask questions out loud, branch on spoken answers and transfer qualified leads to a live agent. VoiceOI doesn't send one-way broadcasts.
A press-1 IVR offers a fixed menu of keys. A conversational bot listens to what the person says, so it can ask several qualifying questions, follow a branch for each answer and handle the objections you scripted before it decides whether to transfer the call.
Yes, with fronter and closer bots. When a lead meets your transfer rule, the live call goes over SIP to the agent your routing rules pick, and the bot's part of the call ends. Good Fronter tiers add AI-written comments for the agent. The LG (generative AI) tiers don't include live transfers.
Yes. Bots run as VICIdial remote agents, can be provisioned in bulk and write each call's outcome back to VICIdial. Without VICIdial, the built-in dialer calls your lists over any SIP carrier, including Twilio and Telnyx SIP trunks.
No. VoiceOI is outbound only. It doesn't answer inbound calls, run self-service menus or route callers to departments.
VoiceOI charges a prepaid price per bot, from $25 to $155 per bot per month at list price, and capacity follows the number of bots you run. There is no per-minute AI fee; your carrier bills the call minutes, and volume discounts go up to 60%.
It can be, if you hold the right consent, and that question comes first whichever style of IVR you use. The consent rule is covered in the compliance section of this page. VoiceOI's controls for a spoken call are an optional AI-voice disclosure before your opener and do-not-call phrases that end the call when someone says them. Compliance stays your responsibility, so check your program with your counsel.
Write the script, test it in the simulator and connect VICIdial or your SIP carrier.