A VICIdial AI voice bot from VoiceOI takes calls in your existing VICIdial campaigns as a remote agent. VICIdial keeps dialing your lists, while the bot runs the conversation, writes the outcome back as a disposition and passes qualified leads to your human closers on a live transfer.
The bot fits into VICIdial the way a remote agent does, so the dialer, lists and reports stay as they are.
Campaigns, lists, dial method, caller ID and recycling rules stay in VICIdial, set up as you run them today.
Each bot is a VICIdial remote agent, so VICIdial sends it answered calls over SIP through its external extension.
It checks for an answering machine, can play your AI-voice disclosure, then asks your qualification questions.
The outcome of each bot call is written to VICIdial as a disposition, using a status that exists in your campaign, so reports and list-recycling rules can use it.
Recorded-voice and AI fronters transfer the live call to one of your human closers over SIP.
You don't replace your dialer or move your lists; you choose which campaigns get bots. For the remote-agent settings, carriers and where transfers land, see the VICIdial AI integration guide, and for how the feature itself works, the guide to VICIdial remote agents.
VoiceOI builds both kinds of bot in the same no-code builder, so you can pick per campaign.
| Compare | Recorded-voice bot | AI agent |
|---|---|---|
| How it speaks | Plays real voice recordings in the order your branching script sets. | An LLM writes each reply, spoken in one of 215 library voices or any of your cloned voices. |
| What guides it | The branch you mapped to each answer. | The persona, opening line, qualification questions, knowledge base and rules you set. |
| Wording | Fixed: every line is recorded and approved in advance. | Flexible: it varies from call to call, inside your rules. |
| How the call ends | The branch decides: transfer, disposition or hang-up. | One of the exits you define, each tied to a VICIdial status. |
| Good fit | Short screening scripts and wording your compliance team signed off. | Longer qualification where answers vary. |
Both types include answering-machine detection, do-not-call phrase handling and an optional TCPA AI-voice disclosure.
Creating remote agents one by one is slow when a campaign needs dozens of bots. Bulk provisioning sets up a block of bot remote agents in one step: you choose the starting user ID, how many bots, the external extension and the campaign. Need more later? Provision another block.
Each bot is one concurrent call slot and is billed per bot, so you size a campaign by how many conversations you want running at once.
Two things end a bot call early: a machine greeting and a do-not-call request.
Answering-machine detection ends the call and logs it as AM. VoiceOI does not leave voicemail messages.
When the person says a phrase from your do-not-call list, the bot ends the call and the outcome is recorded.
The machine and do-not-call phrase lists are kept per organization. You can edit, export and import them.
No detector is perfect, so check recordings and transcripts of short calls and adjust the lists. More on answering machine detection for call centers.
Since the FCC's February 2024 ruling, AI-generated voices count as "artificial" voices under the TCPA, like prerecorded voices, so telemarketing calls made with them need prior express written consent. VoiceOI provides controls: do-not-call phrase handling, an optional AI-voice disclosure at the start of the call, and recordings and transcripts. On VICIdial, your campaign's call-time settings still decide when leads are dialed. You stay responsible for compliance, and this is not legal advice. See the TCPA controls for AI voice bots and the do-not-call (DNC) controls.
VoiceOI's Carrier Manager takes the same sip.conf or pjsip.conf block as a VICIdial carrier and reloads on save. Any SIP carrier works, including Twilio and Telnyx SIP trunks, and carriers added there also work with VoiceOI's built-in dialer if you want bots to dial without VICIdial. More on a SIP trunk for AI voice agents, and what to check before you choose one in our guide to choosing a SIP trunk for VICIdial.
Long pauses make a phone call feel scripted, so response time matters. In our testing, VoiceOI bots respond in about a second per turn. That figure comes from our own tests, so place a few test calls on your own VICIdial setup and listen before you scale up.
Operations teams build and change bots in the no-code AI voice agent builder, without a developer.
Lay out the script, start from a template, or draft one from a real call's transcript.
Run calls in the simulator before any lead is dialed.
Recordings, transcripts and dispositions from live calls show you where leads drop off.
Recorded-voice and AI fronters transfer a qualified call to one of your human closers over SIP, with notes for the closer (AI-written call notes on the AI fronter). AI lead gen bots collect the lead's details and don't transfer. The VICIdial AI integration guide covers where transfers land. See how AI live transfer works, or how an AI fronter for call centers splits the work between bot and closer.
Prepaid, per bot, per month, and each bot is one concurrent call slot. List prices for the bots that run on VICIdial:
| Tier | List price | Lowest volume price | Questions | Includes |
|---|---|---|---|---|
| VICIdial Simple Fronter | $30/bot/mo | $21/bot/mo at 50+ bots | Max 3 Questions | Basic filtering, Live Transfers, Notes for the closer, Google Sheets export |
| VICIdial Good Fronter | $35/bot/mo | $24.50/bot/mo at 50+ bots | Max 5 Questions | Verifies Age/Zip, Live Transfers, Notes for the closer, Google Sheets export |
| AI Fronter | $70/bot/mo | $30/bot/mo at 2,500+ bots | Flexible question flow | AI agent conversation, Live Transfers, AI-written call notes, Google Sheets export |
| AI Lead Gen | $150/bot/mo | $65/bot/mo at 2,500+ bots | Flexible question flow | AI agent conversation, Collects and logs the lead, Google Sheets export, No live transfer |
Per-bot prices drop from 10 concurrent bots: recorded-voice fronters get 15% off at 10+ bots and 30% off at 50+, the AI fronter steps down from $70 to $30 per bot at 2,500+ bots, and AI lead gen from $150 to $65. The lowest volume price column shows the lowest per-bot price each tier reaches and the bot count where it starts; smaller fleets pay between list and that price. VoiceOI bills per bot, with no per-minute AI fee.
Add-on: the Advanced Voice Engine suits longer, more complex conversations (2 workers free (then $15/worker)). Work out your own volume price, see every add-on and compare the hosted SIP versions on the VoiceOI pricing page. For the cost of running VICIdial itself, see how much VICIdial costs.
Plain limits, so you can judge the fit before you sign up.
Inbound calls: VoiceOI works outbound campaigns. It does not answer inbound calls or act as a receptionist or inbound IVR.
Voicemail messages: No message is left on a machine; the call ends instead.
Other languages: Conversations are English-first.
Calendars and texts: No calendar booking or SMS today.
CRM sync: Coming soon. Today, outcomes go to VICIdial and call data can go to Google Sheets from any bot.
Developer API: No public API or outbound webhooks today.
Dialing for human reps: Not a predictive, power or parallel dialer for your agents. VICIdial keeps that job.
HIPAA: VoiceOI is not HIPAA certified or attested.
Sign up, build a bot and test it in the simulator. Talk to sales for volume pricing or help connecting your VICIdial system.
Straight answers about running VoiceOI bots on VICIdial.
No. The bot joins VICIdial as a remote agent, so your campaigns, lists and reports stay where they are. The outcome of each bot call is written back as a VICIdial disposition, using statuses that exist in your campaign.
Yes. Bulk provisioning creates a block of bot remote agents in one step, from a starting user ID, with the count and campaign you pick. Run it again to add more.
Answering-machine detection ends the call and logs it as AM. The bot does not leave voicemail messages.
No. VoiceOI is built for outbound campaigns: the bot handles the calls your VICIdial campaign dials. It does not answer inbound calls or work as a receptionist.
Conversations are English-first, and calls in other languages are not supported today.
About a second per turn in our testing. Try a few calls on your own setup before you scale.
Bots on VICIdial list from $30 to $150 per bot per month, prepaid. Per-bot prices drop from 10 concurrent bots: recorded-voice fronters get 15% off at 10+ bots and 30% off at 50+, the AI fronter steps down from $70 to $30 per bot at 2,500+ bots, and AI lead gen from $150 to $65. The table above shows the price per tier.
Yes, on the recorded-voice fronter and AI fronter plans: the bot hands the live call to a human closer over SIP, chosen by your routing rules, with notes for the closer (AI-written call notes on the AI fronter). AI lead gen bots don't transfer calls.