What Is VoiceOI?
VoiceOI is the conversational AI platform and contact center platform BPOs use to replace human outbound agents with automated voice bots. Unlike cloud-based call center software, VoiceOI runs offline ASR and charges per seat - not per minute.
VoiceOI is an outbound voice bot orchestration platform purpose-built for BPOs, lead gen centers, collections agencies, and real estate desks running high-volume campaigns.
It lets your operations team design, deploy, and iterate automated voice bots that execute your exact call scripts - deterministically, at sub-10ms latency, with zero per-minute LLM taxes.
Whether you're running Collections, Lead Qualification, Automated Appointment Setting, or Inbound IVR Routing - VoiceOI gives you the infrastructure to do it at massive scale, predictably, and entirely under your own control.
Why VoiceOI?
The "Per-Minute Tax" Killing Your Margins
Most voice AI platforms (Vapi, Bland AI, Retell) charge $0.05–$0.15 per minute. For a 100-seat BPO operation, that is a $190,000/month liability.
For BPO operators in Pakistan, the Philippines, and UAE, this pricing model is unusable for high-volume outbound calling.
VoiceOI's Flat-Rate Architecture
VoiceOI uses Script-Based Logic and Offline Vosk ASR - meaning no cloud speech API calls, no LLM round-trips, and zero variable costs.
- Flat Seat Pricing - Predictable OpEx regardless of call volume.
- Offline Speech Recognition - Audio is processed locally on your hardware.
- Sub-10ms ASR Latency - No "thinking" delays that cause barge-in issues.
- Native VICIdial Integration - Connect via AGI, no third-party middleware.
- 100% Script Adherence - No hallucination. Your bots say exactly what you write.
Who Is VoiceOI For?
Primary Use Case: BPO Outbound Operations
| Profile | Detail |
|---|---|
| Company Type | BPO / Lead Gen / Collections Firm |
| Current Stack | VICIdial, GoAutoDial, Asterisk / FreePBX |
| Geography | PK, PH, IN, UAE, MENA, USA |
| Pain Points | High agent overhead, expensive 'per-minute' AI billing |
Core Platform Features
Script-Based No-Code Builder
Design high-velocity call logic visually - no prompt engineering or developers required.
- Inbound & Outbound Support - Handle incoming lead queries or outbound cold outreach.
- Deterministic Branching - Route users based on hard-coded script conditions.
- Native AGI Link - Real-time handshake with your VICIdial dialer.
- Agent Handoff - Graceful transfers to human seats via SIP/PSTN.
Campaign Management Engine
Full outbound campaign lifecycle management from a single dashboard:
- Timezone-Aware Windows - Only dial during permitted business hours.
- Auto-Retry Logic - Re-queue busy or no-answer leads automatically.
- Lead Bulk Import - Upload CSVs with thousands of contacts in one click.
- Campaign Scheduling - Set start/end dates and daily call volume caps.
- Real-Time Dashboards - Monitor throughput, connection rates, and bot nodes live.
Offline Vosk ASR - Zero Transcription Cost
VoiceOI uses Vosk offline speech recognition - no Google STT, no AWS Transcribe, no Deepgram API calls. Audio is processed locally on your bot servers.
How It Works
- BUILD YOUR SCRIPT - Visual drag-drop builder: Intro → Listen → Branch → Qualify → Transfer.
- UPLOAD YOUR LEADS - Import contact list as CSV (Name, Phone, Custom Fields).
- CONFIGURE YOUR CAMPAIGN - Set timezone windows, retry rules, and daily caps.
- DEPLOY & SCALE - Campaign distributes to bot nodes automatically across your mesh.
- MONITOR & OPTIMIZE - Watch live connection rates, transcripts, and campaign outcomes.
Cost Comparison: The 100-Seat Math
| Metric | VoiceOI | Vapi / Bland.ai / Retell |
|---|---|---|
| Pricing Model | Flat Seat-Based | Per-Minute Variable |
| Cost @ 100 Seats | $2,500 / mo | $190,000 / mo |
| ASR Latency | <50ms (Local) | 300-900ms (Cloud) |
| Compliance | Local Data Sovereignty | Audio sent to US Cloud |
Solutions by Industry
- BPO & Call Centers: Replace human seats on repetitive discovery and lead qual scripts.
- VICIdial Automation: The only native voice bot built to work inside your existing dialer.
- Collections: Automate payment reminders and account verification flows.
- Real Estate: High-volume cold calling for motivated seller leads and FSBOs.
Architecture Overview
VoiceOI uses a distributed three-server architecture designed for reliability and total data sovereignty:
- MASTER SERVER: React Dashboard + Express API + PostgreSQL.
- BOT SERVER(S): Node.js + Vosk ASR + FFmpeg + PM2.
- ASTERISK SERVER: FreePBX 16 + Asterisk 18 (SIP/PSTN).
About Gixiai
VoiceOI is built and maintained by Saifullah Shaukat and the team at Gixiai, a Pakistan-based agency specializing in industrial voice infrastructure for BPOs across the global South.