The AI closer agent is VoiceOI's bot for longer, more complex conversations. It works through a longer question flow than a fronter, up to 12 questions or an extended flow with complex branching, then live-transfers the leads who qualify to your human closers over SIP. Despite the name, it doesn't close the sale: it gets the right people to the closers who do.
Some campaigns need more than a three-question screen before a closer should take a call. The closer agent works through a longer question flow, and transfers the leads who qualify while they are still on the line.
Your closers stay in charge of the sale. The agent's job is to make sure the person they pick up is worth their time, and that every call, transferred or not, is on record.
Standard Closer tiers ask up to 12 questions. Ultimate Closer tiers run an extended question flow with complex branching.
When a lead qualifies, the live call goes over SIP to the closer your routing rules choose.
Build the flow in the no-code script builder and run it in the simulator before it calls a real lead.
When a machine is detected, the call ends and is logged as AM.
A spoken request that matches your do-not-call phrase list ends the call, and an optional AI-voice disclosure is available for your campaigns.
Dispositions, recordings and transcripts in your dashboard, with outcomes written back on VICIdial campaigns.
Flows are built in the no-code AI voice agent builder, and campaigns run from the campaign manager with scheduling, retries and timezone calling windows.
Both bots transfer to human closers. They differ in how long the conversation runs before the transfer.
| Feature | AI fronter | AI closer agent |
|---|---|---|
| Best for | First-contact calls with a short screen | Longer, more complex conversations |
| Question flow | Up to 3 questions (Simple) or 5 (Good) | Up to 12 questions (Standard) or an extended flow with complex branching (Ultimate) |
| Live transfer to human closers | Yes, over SIP | Yes, over SIP |
| Connects via | VICIdial / Asterisk or Hosted SIP | VICIdial / Asterisk or Hosted SIP |
| List price per bot per month | From $25 | From $100 |
For first-contact calling, see the AI fronter for call centers.
When the conversation meets your transfer conditions, the agent hands the live call over SIP to the closer your routing rules pick. Its own part of the call ends there; it does not stay on to introduce the lead. Leads who don't qualify get a disposition instead.
Every call, transferred or not, is saved with its recording and transcript, so you can see where conversations stall and tighten the flow. The AI live transfer page walks through each step of the transfer.
The closer agent tiers don't list AI-written comments for the closer; those come with the Good Fronter tiers on the AI fronter for call centers page. If your closers rely on notes at the moment of transfer, check which bot class fits before you choose.
| Tier | Connects via | Question flow | Includes | List price | Price floor |
|---|---|---|---|---|---|
| VICIdial Standard Closer | VICIdial / Asterisk | Up to 12 Questions | Live Transfers | $100/bot/mo | $65/bot/mo |
| VICIdial Ultimate Closer | VICIdial / Asterisk | Extended Question Flow | Complex branching, Live Transfers | $135/bot/mo | $85/bot/mo |
| SIP Standard Closer | Hosted SIP | Up to 12 Questions | Live Transfers | $120/bot/mo | $75/bot/mo |
| SIP Ultimate Closer | Hosted SIP | Extended Question Flow | Complex branching, Live Transfers | $155/bot/mo | $95/bot/mo |
Billing is per bot, prepaid, with no per-minute AI fee; your carrier bills the call minutes. Hosted SIP tiers also include a dedicated switch. Volume discounts go up to 60%, and no tier drops below its floor. All bot classes are on the per-bot pricing page.
Standard Voice Engine
Included at no extra cost
Suited to simple screening bots and basic yes/no filtering. Included with your bots at no extra cost.
Advanced Voice Engine
2 Workers Free (then $15/worker)
A more capable speech recognition tier for longer, more complex conversations. Well suited to Closer-class bots. Add extra workers if you need more capacity.
Workers add speech-recognition capacity. The per-worker charge applies only to the Advanced Voice Engine, so it is separate from the per-bot list price in the table above.
A longer conversation does not change the consent rule: telemarketing calls made with an AI voice need the called person's prior express written consent under the TCPA. For these calls you can set do-not-call phrase handling that ends the call, an optional AI-voice disclosure, timezone calling windows, and recordings and transcripts. You remain responsible for compliance, and this is not legal advice. See TCPA controls for AI voice calls and do-not-call (DNC) controls.
The closer agent does not:
What teams ask before putting a bot on longer conversations.
It works through a longer qualifying conversation than a fronter, with up to 12 questions or an extended flow with complex branching, and live-transfers the leads who qualify to your human closers over SIP. Every call is logged with its disposition, recording and transcript.
No. Despite the name, the closer agent prepares the handoff rather than making the sale. It pre-screens the lead and transfers the live call to a human closer, who takes it from there. It does not take payments.
The AI fronter handles first-contact calls with a short screen of up to 3 or 5 questions. The closer agent is for longer, more complex conversations: up to 12 questions on Standard Closer tiers, or an extended flow with complex branching on Ultimate Closer tiers. Both transfer qualified calls to your human closers.
Closer agent bots cost $100 to $155 per bot per month at list price, depending on the tier and on whether you connect through VICIdial or SIP. Billing is prepaid per bot with no per-minute AI fee, and volume discounts go up to 60%, down to each tier's floor.
Not yet; CRM integrations are coming soon. Today, dispositions, recordings and transcripts are in your VoiceOI dashboard, and on VICIdial campaigns each outcome is written back to VICIdial.
No. The closer agent makes outbound calls only, so it does not answer a lead who calls back, and it is not a receptionist.
Yes. Run the script in the simulator before launch, then review recordings and transcripts once it's live and adjust the flow.
Build the longer screen, test it in the simulator, and send qualified calls to your closers. Billed per bot, prepaid.
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