VoiceOI

VICIdial Voice Bot & Outbound IVR Integration.

Connect VICIdial to outbound IVR voice bots via native AGI. Full campaign automation, disposition sync, and flat seat pricing. No SIP middleware required.

Native Integration

Engineered for the
Predictive Dialer.

Stop settling for slow API webhooks. VoiceOI is the only orchestration platform built to handshake directly with VICIdial & Asterisk via AGI. Scale thousands of concurrent seats with absolute zero logic latency.

Built for the Floor.

General-purpose automation platforms don't understand VICIdial's lead hierarchies. VoiceOI was engineered inside the dialplans of the world's biggest BPOs.

AGI-Level Handshake

Absolute zero middleware. We connect via the Asterisk Gateway Interface (AGI) level, ensuring your agents respond before the bridge hiss even fades. sub-15ms sync speed.

Native Disposition Mapping

Every call results in a direct update to your 'vicidial_list' table. SALE, DNC, NI, or custom statuses - pushed back to your database in real-time.

AMD & Ratio Harmony

Force-sync with your dialer's Answering Machine Detection. Only connect your voice agents to live humans, protecting your seat capacity and your ISP reputation.

Technical Architecture

The VICIdial
Auto-Handshake.

Standard voice bots 'hope' for audio. VoiceOI nodes 'negotiate' with your dialer. Our native integration preserves Lead IDs, User IDs, and List IDs throughout the entire session.

Recording Continuity

Every voice session is recorded and automapped back to the VICIdial lead instance for QA.

Global Seat Sync

Orchestrate 10,000+ vicidial_manager seats from a single master dashboard logic.

# Asterisk AGI Handshake v4.2.0

[14:22:01]-- Executing AGI("SIP/trunk-01", "voiceoi-node.agi")
[14:22:01]AGI Script voiceoi-node.agi completed, returning 0
[14:22:02]-- Syncing LEAD_ID: 982341 (Campaign: BPO_OUT)
[14:22:03]-- Status Detected: HUMAN_CONNECTED (AMD Filter Off)
[14:23:45]-- Closing Session. Pushing Disposition: [SALE] to DB

Protect Your
Predictive Ratio.

Most voice platforms add 2-3 seconds of 'dead air' before the bot speaks. In VICIdial, this leads to higher hang-up rates and lower campaign throughput. VoiceOI's Sub-15ms Handshake ensures your bots sound human from the first syllable.

DNC Secure

Real-time filtering

AGI Native

Asterisk 18/20 Support

Bridge Your Dialer
To The Future.

Modernize your entire seat capacity in under 4 hours. No downtime. No migration pain.

Consult Our Dialer Engineers

VICIdial Integration - FAQs

Technical questions about connecting VoiceOI to your VICIdial floor.

1How does VoiceOI integrate with VICIdial?

VoiceOI connects to VICIdial using a Native AGI link, which creates a direct protocol-level handshake between your VICIdial campaign manager and VoiceOI's bot nodes. This eliminates SIP overhead and enables real-time agent control without third-party bridges.

2Can VoiceOI work with existing VICIdial campaigns?

Yes. VoiceOI can be provisioned alongside your existing VICIdial campaigns. Individual campaigns are assigned to VoiceOI bot nodes via the AGI extension config. No changes to your dialing lists, DID numbers, or carrier setup are required.

3Which dialers does VoiceOI support natively?

VoiceOI natively supports VICIdial via Native AGI, Asterisk via AGI/SIP, and Twilio via Programmable Voice or SIP Trunking. All integrations require zero carrier changes.

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