See every call your bots have on the line, as it happens, and listen in from your browser. Live Monitor shows the number, the bot, the campaign, a timer and the step each call is on. It is listen-only: you hear both sides, about a second behind, and every listening session is logged. Listening works on bots that take calls as VICIdial remote agents.
On the line
3
In conversation
1
Longest call
3:05
Listening
1 / 3 slots
+1 (555) 010-0142
In conversationAgent 1007 · Final Expense · Seniors · 1:42
Step: Ask about age
+1 (555) 010-0187
Checking the lineAgent 1011 · Solar · Texas · 0:19
Step: Machine check
+1 (555) 010-0163
TransferringAgent 1003 · Final Expense · Seniors · 3:05
Step: Transfer to closer
The page updates as calls start, change step and end, so you are never refreshing a report. Summary tiles show how many calls are on the line, how many are in conversation or being transferred, the longest call and how many listening slots are in use. Search by number or bot, filter by campaign, and sort by newest or longest.
The number being called, formatted so you can read it at a glance.
Which bot has the call, shown as "Agent" and its number (calls from the built-in dialer show no agent number).
The campaign the call belongs to, so you can filter by it.
A running timer, so the longest calls are easy to spot.
In conversation, Checking the line (the call has just been answered, or the bot is on its answering-machine check) or Transferring. When the call finishes it leaves the list and appears under Just ended.
The name of the step in your script that the call is on right now. For built-in dialer calls the line starts with “Executing”, then the step type, then the step name.
Press Listen on a call from a VICIdial remote-agent bot and hear it in your browser, with nothing to install. Use it to check a new script on real calls, hear how leads react to a question, or find out why a transfer is going wrong before it costs you more calls.
Press Follow on a bot to hear each call it takes, one after another, without choosing the next call yourself.
The last eight calls that ended while you have the page open stay in the list, with the outcome code (for example XFER for a transfer or NI for not interested), the number, the campaign and the duration. A link takes you to Call Logs, where each call's timeline and transcript are kept. The list is empty again after you reload the page.
Your organization's admin. Each organization sees only its own calls. There are 3 listening slots per organization and 2 per person, so listening stays deliberate.
Every session records who listened, to which call and for how long. There is no screen for this log in your dashboard. VoiceOI staff can listen only while logged in as your organization, and that is logged separately.
Live Monitor listens on VoiceOI's SIP bot servers, which is where bots run when they take calls as VICIdial remote agents. It works for pre-recorded bots and AI agents once those servers carry the latest update, and the VoiceOI team handles that update. Calls placed by the built-in dialer appear on the list too, but listening is not available for them.
Accounts that use the built-in dialer also have a separate Realtime page for the bots, call and lead counts and the calls on each dialing server. Setup details for both are in the monitoring documentation.
Live Monitor does not:
The rules on listening to or recording a call differ between countries and states, and some require notice or the consent of every person on the call. You are the caller, so you are responsible for any notices, consent and disclosures that apply where you and the person you call are. Live Monitor plays no notice to the caller and has no consent setting. This is not legal advice. See compliance and your responsibilities.
What teams ask before they put Live Monitor in front of a floor.
Live Monitor is a page in the VoiceOI dashboard that lists every call currently on the line for your organization and updates as calls start, change step and end. Each call shows the phone number, the bot, the campaign, a timer, a status and the current script step. If you are your organization’s admin, you can listen in on a call from your browser, on bots that take calls as VICIdial remote agents, once your bot servers carry the latest update.
Yes, if you are your organization’s admin and the call comes from a bot that takes calls as a VICIdial remote agent. Listening works once your bot servers carry the latest update, which the VoiceOI team makes. Press Listen on a call and you hear both sides in your browser, about a second behind the call. It is listen-only. You can mute, change the volume and watch live level meters. Calls placed by the built-in dialer show on the list but cannot be listened to.
No. Live Monitor is listen-only. There is no whisper, barge-in or take-over, and the page cannot hang up a call, force a transfer or pause a bot.
Not on the Live Monitor page. It shows the call and the script step it is on, not the words being spoken. Each call’s timeline and transcript are kept in Call Logs. Recordings in the dashboard exist only for built-in dialer calls and for Twilio calls that supply one. Calls from VICIdial remote-agent bots keep their recording, if you record them, in VICIdial.
Your organization’s admin can use it, and each organization sees only its own calls. Listening is logged: who listened, to which call and for how long. There is no screen for this log in your dashboard. VoiceOI staff can listen only while logged in as your organization, and that is logged separately.
An organization has 3 listening slots, and one person can use 2 of them. Several people can listen to the same call. A session ends after an hour and can be restarted.
Live Monitor does not play a notice or tone to the caller and has no consent setting. Rules on monitoring and recording differ by location, so you are responsible for any notices or consent that apply where you and the person you call are. This is not legal advice.
Yes. Bots that take calls as VICIdial remote agents run on VoiceOI’s SIP bot servers, and Live Monitor listens on those, for both pre-recorded bots and AI agents. Listening needs bot servers that carry the latest update. The VoiceOI team makes that update. Until your servers have it, you can still see every call on the line.
Live Monitor listens on VICIdial remote-agent bots whose servers carry the latest update. Ask the VoiceOI team whether your setup is ready, or start a two-day free trial.
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