An AI fronter takes the first-contact seat on an outbound call center floor. VoiceOI's AI fronter dials your leads, ends calls that reach answering machines, asks your qualifying questions and live-transfers the people who qualify to your human closers. It works inside VICIdial as a remote agent or dials over SIP, from $25 per bot per month with no per-minute AI fee.
Outbound floors split each sale between two seats. The fronter is the first-contact caller: they open the call, ask a short set of qualifying questions and pass interested people on. The closer, usually a licensed agent or a senior salesperson, takes that live transfer and makes the sale.
An AI fronter is a voice bot in the fronter's seat. One bot runs one call at a time, so you scale by adding bots, and the people who qualify go to the same closers you have today. The closers stay human.
Fronter seat
AI fronter
Dials your leads, screens out answering machines and asks your qualifying questions.
Handoff
Live transfer
Qualified calls go over SIP to the closer your routing rules pick.
Closer seat
Human closer
Takes the live call and makes the sale.
These are the parts of the fronting job the bot takes over. Everything here is set up in the no-code builder and the campaign manager.
Upload a CSV and dial from the built-in dialer through any SIP carrier, with state, area-code and ZIP filters, or take calls inside VICIdial as a remote agent.
When the bot detects a machine or voicemail greeting, the call ends and is logged as AM. The bot does not leave a message.
Up to 3 questions on Simple Fronter tiers and up to 5 on Good Fronter tiers, in the order you choose, with a branch for each answer.
When a caller says a phrase on your do-not-call list, such as asking not to be called again, the bot ends the call.
Optionally add an AI-voice disclosure to your campaigns, as part of the controls you set up for consent.
Qualified calls go over SIP to a human closer chosen by your closer routing rules.
Good Fronter tiers (from $35 per bot) write AI comments for the closer and verify age and ZIP code before the transfer.
Scheduling, retries for unanswered leads and timezone calling windows, with a realtime view of the campaign.
Dispositions, recordings and transcripts for every call, with outcomes written back to VICIdial on VICIdial campaigns.
Campaign controls live in the campaign manager, and the answering machine detection for call centers page explains how machine-answered calls are handled.
Fronter bots are built in the no-code AI voice agent builder, not coded.
The fronter plays your voice lines along a branching script, so every call follows the path you designed: the opener, each qualifying question, the objection branches you wrote and the transfer step.
Pick a script from the template marketplace, or draft one from the transcript of a call your best fronter made, then edit it to fit your offer.
Run the script in the simulator before it calls a real lead, then use recordings and transcripts to see where calls drop off and adjust the questions.
Speech recognition: Standard Voice Engine. Suited to simple screening bots and basic yes/no filtering. Included with your bots at no extra cost.
Want open-ended conversation instead of a set script? On the price list, generative AI comes with the LG agent for outbound lead generation, whose tiers don't include live transfers.
When a lead meets the conditions in your script, the bot transfers the live call over SIP to the closer your routing rules choose. It does not stay on to introduce the caller; its part of the call ends at the transfer. On Good Fronter tiers it leaves AI-written comments, so the closer knows what was established before saying hello.
Leads who don't qualify get a disposition instead, and unanswered leads can be retried on your schedule. The AI live transfer page walks through every step, and the AI closer agent runs longer question flows when a short screen isn't enough.
If your floor runs on VICIdial, fronter bots join your campaigns as remote agents. You can provision them in bulk, your lists and campaigns stay where they are, and each call's outcome is written back to VICIdial as a disposition. The VICIdial tiers connect through VICIdial or Asterisk, while the Hosted SIP tiers include a dedicated switch. Outside VICIdial, the built-in dialer can use any SIP carrier you add in the Carrier Manager. Setup details are on the VICIdial AI voice bot and VICIdial AI integration pages.
| Tier | Connects via | Questions | Includes | List price | Price floor |
|---|---|---|---|---|---|
| VICIdial Simple Fronter | VICIdial / Asterisk | Max 3 Questions | No Closer comments | $25/bot/mo | $18/bot/mo |
| VICIdial Good Fronter | VICIdial / Asterisk | Max 5 Questions | Verifies Age/Zip, Leaves comments for Closer | $35/bot/mo | $22/bot/mo |
| SIP Simple Fronter | Hosted SIP | Max 3 Questions | No Closer comments | $45/bot/mo | $28/bot/mo |
| SIP Good Fronter | Hosted SIP | Max 5 Questions | Verifies Age/Zip, Leaves comments for Closer | $55/bot/mo | $34/bot/mo |
Every fronter tier includes live transfers, and the Hosted SIP tiers also include a dedicated switch. List prices are per bot per month, before volume discounts of up to 60%, and no tier drops below its price floor. Compare every bot class on the per-bot pricing page.
A fronter bot costs $25 to $55 per bot per month at list price, prepaid. One bot handles one call at a time. There is no per-minute AI fee, but your carrier bills the call minutes separately.
Use your own figures. No benchmark shown.
We don't publish a benchmark for human fronter pay because wages vary by country and campaign. Add up your own cost per seat and compare it with the bot list prices beside it.
Plus carrier minutes. A bot is not a like-for-like swap for a person: it follows the script you give it, it doesn't sell, and it only transfers people who meet your rules.
The fair test is a pilot: run a few bots beside your human fronters on one campaign and compare the transfers your closers accept.
"Fronter" is easy to confuse with "front desk", but they are different jobs: a front desk answers incoming calls, while a fronter makes outgoing ones. VoiceOI's AI fronter only makes outbound calls. It does not answer inbound calls, act as a receptionist, route callers through IVR menus, book calendar appointments, send texts or take payments. Conversations are English-first, and CRM integrations are coming soon.
A fronter bot makes first-contact calls, so consent matters before the first dial: AI-voice telemarketing calls need the called person's prior express written consent under the TCPA. On the fronter you can set do-not-call phrase handling that ends the call, an optional AI-voice disclosure, timezone calling windows, and a recording and transcript of every call. Your organization stays responsible for compliance, and this is not legal advice. Read more about TCPA controls for AI voice calls and do-not-call (DNC) controls.
What call center owners ask before putting bots in the fronting seat.
A fronter is the first-contact caller on an outbound floor. They open the call, ask a short set of qualifying questions and pass interested people to a closer, the salesperson who takes the live transfer and closes the sale. An AI fronter is a voice bot doing that first-contact job.
AI can take over the fronting calls themselves: dialing, screening out answering machines, asking qualifying questions and transferring qualified leads. It does not replace your closers, and it only knows the script you give it. A sensible start is a small pilot on one campaign before moving more fronting to bots.
Once a lead's answers meet your transfer conditions, the call is handed live, over SIP, to the human closer your routing rules select. The bot drops off at that point rather than staying on to make an introduction. Good Fronter tiers also leave AI-written comments for the closer.
List prices run from $25 to $55 per bot per month, depending on the tier and on whether you connect through VICIdial or SIP. You prepay per bot, each bot handles one call at a time, there is no per-minute AI fee, and volume discounts reach 60%. Call minutes are billed by your carrier.
No. The AI fronter is outbound only. It is not an AI receptionist or front desk, and it does not answer or route inbound calls.
Yes. Fronter bots run as VICIdial remote agents, you can provision them in bulk, and each call's outcome is written back to VICIdial as a disposition.
When answering-machine detection picks up a machine, the call ends and is logged as AM (voicemail) rather than being transferred. The bot does not leave voicemail messages.
Conversations are English-first. If your campaigns need other languages, VoiceOI isn't the right fit today.
Pick a campaign where fronters lose most of the day to machines and quick no's, run a few bots alongside them, and let the results decide how far to go.
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