Terms of Service

By accessing, installing, or using the VoiceOI platform (the "Service"), provided by GIXIAI (PRIVATE) LIMITED, a company registered in Pakistan ("VoiceOI," "we," "us," or "our"), you agree to be bound by these Terms of Service. These terms are a legally binding agreement between you (the "Client" or "User") and GIXIAI (PRIVATE) LIMITED. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these terms.

We may update these Terms. We will post the new version here with a new date and, for material changes, tell account owners by email or in the dashboard at least 14 days before the changes take effect. Continuing to use the Service after that means you accept the updated Terms.

VoiceOI is software. It runs voice bots that place calls and transfer them to your team. We do not supply lead lists, phone numbers, carriers or consent, we are not a party to your calls, and we do not decide whom you call, when, or what your bots say.

You are the caller. You choose the numbers to call, the scripts, recordings and AI instructions, the calling times, the caller ID and the carrier, and you start and control every campaign. You are responsible for every call made through your account.

You must make every call in compliance with all laws that apply to it, including the Telephone Consumer Protection Act (TCPA) and FCC rules, the Telemarketing Sales Rule (TSR), state telemarketing and "mini-TCPA" laws, Canada's Unsolicited Telecommunications Rules, and the laws of every place you call and every place you call from. In particular, you are solely responsible for:

• Consent. Getting and keeping every consent the law requires before you call, including prior express written consent for telemarketing calls to US numbers that use an artificial or prerecorded voice. Since the FCC's February 2024 ruling, AI-generated voices count as artificial voices under the TCPA, and recorded-voice bots use a prerecorded voice.
• Do-not-call lists. Scrubbing your lists against the US National Do Not Call Registry, state lists, Canada's National DNCL and any other list that applies, keeping your own internal do-not-call list, and honoring opt-out requests promptly.
• Calling hours and frequency. Calling only within the hours and limits that apply where the person you call is.
• Caller ID. Showing a number you own or are authorized to use, that can be called back, and that your carrier allows. You must never spoof caller ID.
• Identification and disclosures. Making every disclosure the law requires, such as who is calling and why, that the call uses an artificial or AI voice, and how to opt out.
• Call recording. Giving any notice and getting any consent that recording laws require, including all-party consent where it applies.
• Lead lists and personal data. Using only phone numbers and personal data you obtained lawfully, with consents and notices that cover your calls, and handling them under the privacy and data protection laws that apply to you.
• Industry rules. Following the rules for your industry, such as debt collection (FDCPA and Regulation F), insurance, financial services and health information. Do not upload protected health information unless we have signed a written agreement with you that covers it.
• Your carrier. Following your carrier's terms and its STIR/SHAKEN and robocall-mitigation requirements.

You also agree to comply with the Payment Card Industry Data Security Standard (PCI DSS) for any card data your calls handle, and with data protection laws such as the GDPR and the CCPA where they apply.

You may not use the Service, or let anyone else use it, to:

• call anyone without the consent the law requires, or call anyone on a do-not-call list without a valid exemption;
• call purchased, rented, scraped or shared lead lists whose consent does not cover your calls;
• show spoofed, misleading or unauthorized caller ID, or rotate numbers to get around call blocking or call labeling;
• run scams or fraud, use deceptive or misleading scripts, threaten or harass anyone, or impersonate a person, company or government agency;
• hide that a call uses an automated, prerecorded or AI voice where the law requires you to say so;
• call emergency lines, hospital or health-care facility lines, or any other numbers the law protects;
• promote anything illegal, or break any law in any other way.

UNAUTHORIZED USE PROHIBITED: Using VoiceOI for illegal robocalling, spoofing, harassment, fraud, or calls that violate do-not-call rules or telecommunications laws will result in immediate suspension and termination of service without refund.

Answering-machine detection, do-not-call phrase handling, calling windows, the AI-voice disclosure step and similar features help you run your own compliance program. They do not make your calls compliant, they do not replace your own legal review, and we do not review your scripts, lists or consents. Nothing VoiceOI says, on this website or anywhere else, is legal advice. Talk to your own lawyer about the calls you plan to make.

If we receive a complaint, a carrier or regulator notice, a subpoena or a traceback request about calls made through your account, you agree to answer us within one business day and to give us records of consent and of where your lead lists came from when we ask.

We may share account details and call records with carriers, the industry traceback group, regulators and law enforcement when we believe the law requires it or when it is needed to stop unlawful calling. We may suspend or end your account immediately, without notice, if we reasonably believe it is being used unlawfully or against these Terms.

You will defend, indemnify and hold harmless VoiceOI and its owners, employees and contractors against every claim, demand, investigation, fine, penalty, settlement, damage and cost, including reasonable lawyers' fees, that arises from: (a) calls made through your account; (b) your scripts, recordings, AI instructions, lead lists, consents and data; (c) your carriers, phone numbers and caller ID; (d) your breach of these Terms; or (e) your breach of any law.

New accounts are reviewed before they are activated. When we approve an account, it gets a two-day free trial with the number of bots we confirm at approval. We may decline, limit or end a trial, for example to prevent abuse or a use these Terms prohibit.

We do not ask for payment details at signup, and a trial never turns into a paid plan on its own: to keep using the Service after the trial, you add a prepaid balance.

Your subscription plan dictates the maximum number of concurrent bot nodes and concurrent calls allowed. Any attempt to get around these limits, for example by modifying the Bot Node software or sending forged requests to our servers, is a breach of this agreement.

VoiceOI does not guarantee 100% uptime of third-party integrations (e.g., VICIdial, Twilio, AI engine providers). Service performance may be affected by the Client's choice of hosting environment, carrier and network bandwidth.

You may request to cancel or change your subscription tier at any time through the dashboard. However, please note that any changes to your membership tier (upgrades or downgrades) or cancellation requests cannot be applied mid-month. You must make the change or notify us prior to the start of your next billing cycle for the new terms to take effect for the upcoming month.

VoiceOI reserves the right to suspend or terminate accounts that facilitate illegal activity, fail to pay subscription fees, or provide false registration information. Sections 3 to 7 and 11 to 14 continue to apply after your account ends.

The VoiceOI software, including the Master Server logic, Bot Node executables, and the Dashboard UI, is the exclusive property of VoiceOI. You are granted a limited, non-exclusive, non-transferable license to use the Service for the duration of your subscription. Reverse engineering or redistribution of our proprietary logic is strictly prohibited.

User Content: You retain all rights to the scripts, prompts, recordings and lead data you upload. VoiceOI does not claim ownership of your data but needs a license to process it solely to provide the Service. You are responsible for having the rights, consents and notices needed for that data and for the calls you make with it. Our Privacy Policy explains how we handle it.

The Service is provided "as is" and "as available." To the extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise any particular answer rate, detection accuracy, call outcome or uninterrupted service.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOICEOI AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA USE, GOODWILL, OR OTHER INTANGIBLE LOSSES. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE THREE MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE CLAIM.

Some places do not allow these limits, so they apply only as far as the law allows.