VoiceOI brings AI for BPO teams to the phones, scoped to outbound: voice bots that front your campaigns, qualify each lead and live-transfer the ones who qualify to your human closers, inside VICIdial or over your SIP carrier. It doesn't automate back-office work, inbound support or agent coaching. It automates the first-touch calls.
AI for BPO covers several kinds of tools. Here is where VoiceOI sits, so you can tell quickly whether it fits a client program.
| Kind of AI | What it does | On VoiceOI |
|---|---|---|
| Outbound voice bots (fronting) | Dial leads, screen out answering machines and ask qualifying questions | Yes, the core product |
| Live transfer to human closers | Hand qualified calls to people on the live line | Yes, over SIP with routing rules |
| Call recordings and transcripts | Keep recordings and transcripts for review | Yes, in the dashboard |
| Inbound self-service and IVR | Answer and route inbound customer calls | No |
| Agent assist and real-time coaching | Prompt human agents during their calls | No |
| QA scoring and speech analytics | Score calls and spot trends at scale | No; recordings and transcripts only |
| Back-office and data-entry automation | Process documents and records | No |
| Chat, SMS and email bots | Automate text channels | No |
On a fronter/closer floor, the fronter makes first contact and qualifies; the closer sells. VoiceOI bots take the fronter seat. They dial, screen out answering machines, ask the client's qualifying questions and live-transfer qualified leads to your closers. Your closers stay human.
Each transfer hands the live call over SIP to the closer your routing rules pick, and the bot drops off. On the Good Fronter tiers, AI-written notes from the call go to the closer, so they know what the lead already said.
This is outbound call center automation for the campaigns BPOs already run:
How the role works on a single campaign: AI fronter for call centers.
Provision bots in bulk as VICIdial remote agents and assign them to client campaigns. VICIdial keeps lists, recycling and reports, and each bot writes its disposition back, so client reporting stays where it is.
For floors not on VICIdial, the built-in dialer runs bot campaigns with lead lists, pacing, state, area-code and zip filters and a realtime view, over Twilio, Telnyx or any SIP carrier. Asterisk and FreePBX setups connect over SIP.
BPO margins live in per-client math. VoiceOI bills prepaid per bot per month, so a program's bot cost is its bot count times the tier rate, with no per-minute AI fee on top. Your carrier still bills the minutes.
| Bots | Volume rate | Price per bot | Monthly bot cost |
|---|---|---|---|
| 5 | Standard Rate (1-9 Seats) | $35 | $175 |
| 25 | 15% Off (10-49 Seats) | $29.75 | $743.75 |
| 75 | 30% Off (50-99 Seats) | $24.50 | $1,837.50 |
| 150 | 45% Off (100-249 Seats) | $22 (price floor) | $3,300 |
| 300 | 60% Off (250+ Seats) | $22 (price floor) | $6,600 |
Every tier gets the same volume bands, up to 60% off, and no tier drops below its floor. List prices run $25 to $155per bot across fronter, LG and closer tiers. Live transfers are on the fronter and closer tiers; the LG tiers don't transfer calls. See per-bot pricing or AI voice agent pricing compared.
Yes, and on VoiceOI the design depends on it. Bots take the part of outbound work that wears people down: dialing, answering machines, wrong numbers and the same handful of screening questions all day. People keep the work that needs judgment.
Take every qualified transfer and do the selling, negotiating and hard questions.
Decide what the bots say, test changes in the simulator and tune scripts from recordings and transcripts.
Review recorded calls and own the consent and calling rules for each client.
Watch built-in dialer campaigns in the realtime view (VICIdial campaigns are monitored in VICIdial) and decide where capacity goes next.
What changes is the mix: fewer hours on first-touch dialing, more on conversations that close. VoiceOI doesn't publish savings figures; run the numbers for each client with your own connect rates, talk time and transfer data.
Five steps from an approved client script to live calls.
Turn the client's approved script into a recorded-voice bot or an AI agent in the no-code builder. You can draft it from the transcript of a top agent's call or start from a template.
Run it in the simulator until the branches, rules and transfer line behave the way the client expects.
Provision bots in bulk as VICIdial remote agents, or add the client's SIP carrier in the Carrier Manager.
Load leads, set calling windows by timezone, retry rules and closer routing rules.
Watch dispositions, recordings and transcripts, and edit the script as results come in.
Scripts are built in the no-code AI voice agent builder.
Each client program needs its own consent and calling rules. Since the FCC's February 2024 ruling, AI-generated voices count as "artificial" voices under the TCPA, so telemarketing campaigns need prior express written consent from each person called.
The BPO and its clients stay responsible for compliance. VoiceOI provides controls, not a compliance certification, and this page is not legal advice.
Details: TCPA controls for AI voice calls and do-not-call controls.
What operations managers ask before piloting bots on a client campaign.
Outbound voice bots that do the fronting on a BPO's campaigns: dialing, screening out answering machines, asking qualifying questions and live-transferring qualified leads to human closers. VoiceOI does not do back-office, inbound or agent-assist automation.
Not the closers. VoiceOI bots take first-touch calls and hand qualified leads to people, so agents spend more of their day on conversations that need a person.
Prepaid per bot per month, with no per-minute AI fee. List prices run $25 to $155 per bot by bot type and connection, with volume discounts up to 60%. Carrier minutes are billed by your carrier.
VoiceOI bills per bot, and volume bands are set by the number of bots you run. Ask us how many simultaneous calls your plan needs.
VICIdial, with bots as remote agents provisioned in bulk and dispositions written back; Twilio and Telnyx SIP trunks; any SIP carrier; and Asterisk or FreePBX setups over SIP.
Bots running as VICIdial remote agents write their dispositions back, so their outcomes appear in VICIdial's own reports. The VoiceOI dashboard keeps dispositions, recordings and transcripts, and on the Pro LG tiers a Google Sheets step can add a row per call to a sheet you connect and share with the client. CRM integrations are coming soon.
No. VoiceOI is outbound-only. Keep your contact-center platform for inbound queues and IVR.
Conversations are English-first today, so plan other-language programs on your existing setup.
Yes. That is the intended setup: bots join VICIdial as remote agents next to your people, and closers keep taking the live transfers.
Pick a campaign, build the script, test it in the simulator, and run a few bots next to your closers before you scale.
Last updated: October 1, 2026