Privacy Policy

This Privacy Policy explains how GIXIAI (PRIVATE) LIMITED, a company registered in Pakistan that provides VoiceOI ("VoiceOI," "we," "us," or "our"), collects, uses and protects personal information when you visit our website, fill in our forms, respond to our ads, call or message us, or use the VoiceOI platform.

We are the controller of the information you give us about yourself and your business (for example, when you sign up or contact us). For the call data our customers put into the platform (their scripts, lead lists and call records), we act as a processor on our customer's behalf, and our customer decides why and how those people are called.

• To answer your questions and requests, and to set up, run and support your account.
• To contact you about your request, your account and our services by phone, SMS, WhatsApp or email.
• To manage billing, the partner program and job applications.
• To keep the platform secure and to prevent fraud, abuse and unlawful calling.
• To measure and improve our website and our ads.
• To meet our legal obligations and to protect our rights.

We rely on your consent, on what we need to do to provide the service you asked for, on our legitimate interests in running and promoting our business, and on our legal obligations, depending on the use.

We use your phone number to reach you about the request you made or the account you opened. If we contact you about our services by phone, SMS or WhatsApp, we do it only where the law allows, with any consent it requires.

You can tell us to stop at any time: reply "STOP" to a text or WhatsApp message, say so on a call, or email dpo@voiceoi.com. We will stop marketing contact and keep only what we need to respect your request. We may still send messages you need about an account you have with us.

We use cookies that the website needs to work and to keep sessions secure. We also use Google Analytics to understand how people use the site, and Google's advertising features to measure which ads lead to signups and, in some cases, to show our ads to people who visited the site. These tools set cookies and receive information such as your IP address, the pages you visit and ad click identifiers.

You can block or delete cookies in your browser settings, opt out of personalized Google ads in your Google ad settings, and stop Google Analytics with Google's opt-out browser add-on. Blocking cookies does not stop the site from working.

We do not sell your personal information. We share it only with:

• Service providers who help us run our business, such as hosting, email, analytics and advertising (Google), and messaging (WhatsApp, run by Meta), only for the services they provide to us.
• Partners who referred you. If you signed up through a partner's link or code, that partner can see your company name and account status so we can pay their commission.
• Carriers, the industry traceback group, regulators and law enforcement, when the law requires it, to respond to complaints or traceback requests about calls, or to stop unlawful calling.
• Legal and safety reasons: to comply with law or a court order, or to protect the rights and safety of VoiceOI, our customers or the public.
• A buyer or successor if our business is sold or reorganized, under the same protections.

Our providers may process information in countries other than yours. When they do, we use the safeguards the law requires.

If you received a call from a business that uses VoiceOI, that business chose to call you and is responsible for that call, including having your consent where the law requires it. To stop its calls or to ask about your data, contact that business. You can also email dpo@voiceoi.com with the number that called you, and we will pass your request on to our customer.

We protect information with encryption in transit (TLS), encryption of stored credentials such as API keys and carrier passwords (AES-256-GCM), access controls and security monitoring. No system is perfectly secure, so we cannot guarantee absolute security, and we will tell you about a breach that affects you when the law requires it.

We keep account information for as long as your account is active and then as long as we need it for billing, legal and security reasons. We keep inquiries and leads from our forms, ads, calls and messages for up to 24 months after our last contact with you, unless you ask us to delete them sooner. Job applications are kept for up to 12 months. Customer call data is kept as our customer instructs and deleted after the account ends.

You can ask us to delete your data at any time by email. We will act on a verified request within 30 days, except for records the law requires us to keep.

Depending on where you live, you can ask us to tell you what personal information we hold about you, give you a copy, correct it, delete it, limit or object to how we use it, or move it to another service, and you can withdraw consent at any time. These rights come from laws such as the GDPR and UK GDPR, the CCPA, India's Digital Personal Data Protection Act and the Philippines' Data Privacy Act. We will not treat you differently for using them, and you can also complain to your local data protection authority.

Our website and services are for businesses and are not meant for anyone under 18. We do not knowingly collect information from children.