Author
Abdulrehman Abbasi
DevOps Engineer · Voice bot infrastructure
I keep VoiceOI's infrastructure running: the servers and deployments behind the voice bots, from a single bot seat to thousands of calls at once.
Alongside the work at VoiceOI I'm finishing a Master of Computer Applications at Punjab Group of Colleges, focused on operating systems, networks and databases, the same things I deal with every day on the servers.
On the blog I explain what outbound IVR is and how it differs from inbound IVR, voice broadcasting and dialers, and how AI voice bots join a VICIdial floor as remote agents.
- DevOps
- Voice bot infrastructure
- VICIdial remote agents
- Outbound IVR
Background
Experience
- DevOps Engineer, VoiceOI
Education
- Master of Computer Applications, Computer Science, Punjab Group of Colleges · 2025 to 2027 (in progress)
Articles by Abdulrehman Abbasi
- Outbound IVR for Call Centers: A GuideWhat is outbound IVR? How outbound IVR calls work, how it differs from inbound IVR, voice broadcasting and dialers, and what call centers should check.
- VICIdial AI Bots as Remote Agents: How It WorksRun AI voice bots as VICIdial remote agents: keep your campaigns, lists and carrier, let bots qualify leads and transfer qualified calls to closers.
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