Sync VoiceOI call outcomes, transcription summaries, and Salesforce Object updates in real-time. Automated CRM dispositioning for enterprise BPOs.
Stop wasting seat time on manual data entry. Sync VoiceOI call outcomes, transcription summaries, and Salesforce Object updates in real-time.
BPO profitability depends on clean data. VoiceOI ensures every voice call results in a perfectly mapped Salesforce event.
Map voice outcomes directly to Leads, Contacts, Accounts, or custom objects. Universal field mapping for zero friction.
Our voice agents identify the outcome (Sale, Refusal, Call Back) and update the Salesforce record before the call completes.
Push detected sentiment scores and full transcription summaries into Salesforce Activity logs for management review.
Our integration leverages Salesforce's Bulk API and Event architecture to ensure your CRM is always the source of truth for your voice agent fleet.
[CRM] -- Initiating Handover (SFDC-7742)
[DATA] -- Fetching Object Meta: [Opportunity]
[AGENT] -- Call Outcome: "Approved for Transfer"
[SFDC] -- UPDATE: StageName = "Qualified"
[DATA] -- Pushing Transcript to ActivityHistory
Eliminate manual data entry and scale your CRM updates with VoiceOI.
Provision Salesforce SyncSalesforce specific sync and logic questions.
VoiceOI pushes call dispositions, transcriptions, qualification data, and agent outcomes directly to Salesforce objects in real time. Contacts, leads, and opportunities are updated automatically after each call without manual entry.
VoiceOI can update Leads, Contacts, Opportunities, Activities (Tasks/Events), and Custom Objects in Salesforce. Field mappings are configured through the VoiceOI builder to match your CRM pipeline structure.
Explore the full mesh of VoiceOI integrations and technical deep-dives.