Real-time Event-Driven Architecture for BPOs building their own custom orchestration layers. Connect VoiceOI to any proprietary internal tool.
Connect to any proprietary internal tool. Real-time Event-Driven Architecture for BPOs building their own custom orchestration layers.
BPOs with proprietary stacks need absolute flexibility. VoiceOI provides the hooks; you build the logic.
Receive a specialized JSON payload the second a call ends. Includes duration, cost, sentiment, and full transcript summaries.
Listen for events like 'handover_started', 'voice_detected', or 'transfer_success' to update your UI in real-time.
Secure your endpoints with custom headers or OAuth2. VoiceOI fits into your enterprise security requirements.
Our API is designed for robustness and high concurrency. Send events to any internal URL with sub-second propagation.
[API] -- Outbound Webhook Initiated
[AUTH] -- Header: X-VOICEOI-SIGNATURE matched
[POST] -- To: https://crm.internal.stack/api/v1/update
{ "event": "call_completed", "lead_id": "884" }
[HTTP] -- 200 OK (Retry count: 0)
Build your proprietary advantage with VoiceOI's open-event architecture.
Provision API NodesDeveloper focused common questions.
VoiceOI emits webhook events for call started, call ended, call disposition set, qualification threshold met, live-transfer initiated, and conversation transcript complete. Payloads include full call metadata and transcript data.
VoiceOI webhooks send HTTP POST requests with signed JSON payloads to any endpoint you configure. Events are authenticated via HMAC signature headers, and retry logic handles temporary endpoint failures.
Explore the full mesh of VoiceOI integrations and technical deep-dives.