Author
Abdullah Ziaraf
Head of Department · Client onboarding & partnerships
I'm usually the first person a BPO owner talks to at VoiceOI. I run the demos, set up their first bot campaigns from flow design to tuning, and look after our partner program.
I came to VoiceOI from business development at GIXIAI and B2B sales before that, so I know outbound sales from the seller's side. My advice to any BPO is the same: don't take my word for it, run one campaign and compare the numbers.
On the blog I write about choosing AI cold calling software, with every vendor fact taken from that vendor's own pages, and about how live, warm and cold transfers really work.
- Business development
- BPO client onboarding
- Workflow automation (n8n)
- AI cold calling software
- Live transfers
Background
Experience
- Head of Department, VoiceOI · Jan 2026 to present
- Business Development Officer, GIXIAI · Aug 2025 to Jul 2026
- Sales Executive, T For Trucking LLC · Jul 2024 to Jun 2025
Education
- Bachelor of Computer Science, SZABIST University, Islamabad Campus · 2023 to 2026
Articles by Abdullah Ziaraf
- What Is a Live Transfer? Warm vs Cold TransfersWhat is a live transfer in an outbound call center? How live, warm and cold transfers differ, and how AI qualifies a lead before it goes to a closer.
- Best AI Cold Calling Software (2026)Best AI cold calling software in 2026, in three groups: AI voice agents, dialers for human reps and conversation intelligence. Dated vendor prices.
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